This Warranty for your new PERFECT PRESSURE mattress lasts for fifteen years from the date of purchase.
Specifically, this Warranty covers the following defects, assuming they arise or appear in circumstances in which you have been using the Product only for its intended purpose and have not subjected it to other than normal wear and proper handling:
1. A visible indentation greater than 1-1/2" in any flat unmodified area of the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product "Normal wear" conditions require that your mattress is continuously supported by a flat foundation which remains flat while loaded with the combined weight of user(s) and mattress.
2. Any physical flaw in the foam material that causes it to split or crack.
3. Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.
We will repair or replace the Product or its components (e.g.. the mattress cover). In the case of a manufacturing defect in the mattress cover, we may elect to repair or replace the mattress cover, rather than replace the entire mattress, and we reserve sole discretion over that election. In the event we elect to replace the mattress cover, we will replace it with the current style of cover available, which may be of a different color or material than the original defective cover. Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
This Limited Warranty does not cover
Changes to your mattress that are caused by or the result of normal wear and tear.
We don't cover changes caused by or resulting from uses that go beyond the intended use of a mattress—namely, sleeping.
Imperfections that do not prevent ordinary use and enjoyment of the Product are not considered to be defects.
An increase in softness of the foam material which does not affect the pressure-relieving qualities of the mattress.
Perfect Pressure mattresses are designed to work on a firm, solid-surface foundation that remains flat and structurally capable of supporting the combined weight of the mattress and user(s) upon it. THEREFORE. IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS. ADJUSTABLE BED BASES. OR BED FRAMES WHICH DO NOT REMAIN FLAT UNDER THE COMBINED MATTRESS/ USER LOAD, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED. INCLUDING, WITHOUT LIMITATION. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Perfect Pressure reserves the right to invalidate this Limited Warranty if the foundation is determined, in Perfect Pressure's reasonable discretion, to be inadequate.
More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture or comfort; (f) normal body impressions not greater than 1-1/4* in the mattress, (g) individual allergies and sensitivities; (h) naturally occurring cover or foam aromas.
In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) abuse or damage to the foam and/or cover material, including but not limited to. burns, cuts, tears, liquid damage, or stains; (c) use of the Product on an improper foundation; (d) attempting to clean the Product in an inappropriate manner; (e) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers. No new warranty is provided with a replacement product. The warranty for a replacement product runs from the date of original purchase of the replaced product.
Perfect Pressure makes no medical or health claims regarding discomfort, or other conditions, and are not covered under this Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.
To make a claim under this Warranty, send: 1)a brief written description and photo proof of the problem; 2) proof of purchase (such as your order number or an original dated sales receipt) to Perfect Pressure at support® perfectpressuresleep.com.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR RESELLERS, DISTRIBUTORS. AND/OR SUPPLIERS MAKE NO REPRESENTATIONS. WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS. EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT.
IN NO EVENT WILL WE OR OUR RESELLERS, DISTRIBUTORS. AND/OR SUPPLIERS BE LIABLE FOR ANY DAMAGES. INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL. INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR PURCHASE AND USE OF THE PRODUCT, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT. (2) BREACH OF WARRANTY. (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION. TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
TOPPER PLUS WARRANTY
3-YEAR LIMITED WARRANTY Warranties are only valid with the original receipt or proof of purchase. Warranties apply to the original purchaser only and may not be transferred. This Limited Warranty covers any manufacturing defect that is present prior to the time of use, and any manufacturing defect that causes all abnormal deterioration of the foam core component and/or the cover. If such a defect occurs, Perfect Pressure reserves the right to replace, repair and/or remedy the defective product with a similar item of equal or greater value. This warranty does not imply or warrant the product for any normal wear and tear that the consumer experiences with normal use. This warranty is no longer valid if the product is soiled, stained or in an unsanitary condition or found to be defective due to abuse or any other use other than the intended use. Excluded from this warranty are comfort preferences, odor associated with new product purchase, body impressions up to 1.25 inches deep, change in color of foam, sagging due to improper support and zippers beyond 1 year from purchase date. If a warranty problem occurs simply call our toll-free number at: 1-888-750-1093 or e-mail us at firstname.lastname@example.org.